What Might Have Been: Project Communications Part 2

In this follow-up to Economic Development Communications 101: How to Effectively Communicate Your Project to Your Audiences, we take a closer look at some of the biggest risks to project communications.

Wind turbine against clear blue skyRenewable energy projects that weren’t built. Much needed power plants that never came online. Improved food production stopped in its tracks. Vaccinations that were never administered. All of these are examples of how extremely competent subject matter experts and leaders of technical industries had the carpet yanked out from under them because of poor or absent communication and public engagement.

You can also see it at play on a smaller scale within organizations when new projects or initiatives are derailed because staff, customers, stakeholders or the public were not engaged in the process.

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Unforced Errors

How organizations take on costly and unnecessary communications risks

Woman on a headset phoneA reporter calls Andrea at Complexity Professional Services (ComplexPS). Andrea says, “I’ll look into it and call you back before deadline.” Then she and several others scramble to put together a response.

She prepares a clear response in plain language that quickly gets bumped down into jargon and emptied of any real content during the internal approval process. Just before the reporter’s deadline, she sends an e-mail or calls the reporter to provide the empty statement and a link.

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